Refund Policy

1. Refund Eligibility

Refund requests are considered only for verified technical issues or when the purchased service was not delivered as described. Because our services involve digital data preparation and delivery, we evaluate each request individually based on the specific package, delivery status, and the reason provided.

2. Digital Product and Database Delivery Policy

Lead databases and digital deliverables are made available through direct delivery or download. Once the data has been delivered, accessed, or downloaded, the purchase is generally considered final. Customers are encouraged to review the package description, contact volume, and included fields before completing a purchase.

3. Non-Refundable Services

The following are generally non-refundable:

• Delivered, accessed, or downloaded lead databases and contact lists.
• Completed custom research, data enrichment, or verification work.
• Services where work has already begun or data has been prepared specifically for the order.
• Any add-on or expedited delivery service that has already been fulfilled.

4. Subscription Cancellation

If you are enrolled in a recurring subscription or maintenance plan, you may cancel at any time through your account or by contacting us directly. Cancellations take effect at the end of the current billing period. Refunds for subscription fees already charged are only issued if no deliverables were provided during that billing period and the cancellation is made within a reasonable timeframe.

5. Service Issues and Support Requests

If you experience a technical issue or believe the delivered data does not match the purchased description, please contact us promptly with your order details and a clear description of the issue. We will review the request and work to resolve it, which may include a correction, replacement, or partial refund at our discretion.

6. Refund Request Process

To request a refund, send an email to info@prazzme.com with the following information:

• The email address used for the purchase.
• Order confirmation or transaction ID.
• Package or service purchased.
• A clear explanation of the issue and the resolution requested.

Refund requests must be submitted within 14 days of delivery or purchase, whichever is earlier, unless otherwise required by law.

7. Processing Time

Approved refunds are typically processed within 7 to 14 business days using the original payment method. Processing times may vary depending on the payment provider. Once processed, Prazzmë is not responsible for additional delays caused by banks or payment processors.

8. Contact Information

For refund questions, cancellation requests, or support, please contact us at info@prazzme.com. We review every request fairly and will respond as quickly as possible.

9. General Terms

This Refund Policy is part of our broader Terms of Service. Refund decisions do not affect your obligations under those Terms. Prazzmë reserves the right to update this policy at any time, and the latest version will always be available on this page.